What type of payments do you accept?
We only accept payment by EFT (electronic funds transfer). Cash Deposit Fee’s are payable by the Depositor.
A 50% deposit is required before we’re able to confirm your order. Full payment is required prior to delivery/collection. All goods remain the property of Production Line until fully paid for.
Do you deliver?
We will gladly deliver your goods to one address in the Cape Town Area. Multiple delivery destinations and delivery/courier to areas outside Cape Town will be for your account.
What are setup charges?
Most of the items we offer have ‘set-up’ charges (screen charges, die charges, machine set up etc.). It is important to note these are NOT artwork charges but are charges to initiate the branding of your item(s).
If I reorder, will I pay setup charges again?
Yes! If you place an exact reorder (same artwork and item) you will always be charged a set-up fee again - this is to set up the relevant branding machine(s) and not for artwork creation.
Will I see a proof before my order goes into production?
Yes! Even it is an exact reorder you always see an ‘e-proof’ of your item which must be approved by you before we proceed!
Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact us.
Branding times can vary based on time of year, size and complexity of the job, as well as the branding process. We will confirm on placement of order.
We cannot be held responsible for unforeseen events which may occur beyond our control or that of our affiliates.
Must we supply artwork?
We require artwork to be supplied for all printed items. It should preferably be in vector or print ready PDF format. There will be additional charges for Rework and alterations to artwork.